Contact

You can change your bank details, address, e-mail or phone number quickly and easily using our subscription portal (only german).

If you make any changes to your name, please send our subscription processing centre a copy of your new government-issued ID to the following address:

• S-Bahn Berlin GmbH
  Abo-Center
  Postfach 90 01 13
  12401 Berlin
  Germany
• contact form
• Fax: 030 297-43344

Processing the changes will take require some time, so we would ask you to forward the information about your new personal details by the 10th day of a given month if you want the changes to come into effect in the following month.

If you have any additional questions, simply contact us via our subscription information hotline at +49 (0) 30 297-43555. This service line is open from 6 a.m.-10 p.m. on Monday-Friday, and from 7 a.m.-9 p.m. on Saturday, Sunday and public holidays.

If you want to change your subscription type while it is currently valid, please fill in a new subscription contract and select the box "Änderung des bestehenden Abonnements" in the upper section of the page. Please submit this to a S-Bahn Berlin sales point  by the 10th day of a given month if you want the changes to come into effect in the following month. You have the possibility to save the new tariff area on your existing VBB-fahrCard when submitting the application on site or you will receive a new card. Please note: If you switch to a new contract, your new subscription is valid for full year.

If you have any additional questions, simply contact us via the subscription information hotline at +49 (0) 30 297-43555. This service line is open from 6 a.m.-10 p.m. on Monday-Friday, and from 7 a.m.-9 p.m. on Saturday, Sunday and public holidays.

You can only receive the ticket if your company cooperates with the S-Bahn Berlin.

• A contract can be concluded for 5 or more participating employees.
• From 1 September, contracts can be concluded for the new Job ticket.
• Companies can already express their interest in consulting and contract preparation.

Interested companies please contact us:

• By telephone to our customer service at +49 (0)30 297-43696
• In writing: S-Bahn Berlin GmbH, Abo-Center, P.O. Box 900113, 12401 Berlin
• E-Mail: S-Bahn.Berlin.Firmenticket(at)deutschebahn.com

Order method for employees:

We will be happy to inform you about the exact ordering procedure after concluding the cooperation agreement with your company.

more informations

It is possible to check the validity of a VBB-fahrCard (electronic ticket). Using the customer terminals installed at any S-Bahn Berlin or BVG customer service centre.

If you have a subscription contract with S-Bahn Berlin, our customer service centre will issue you with a new VBB-fahrCard (electronic ticket) in the event of theft or loss. The service centre also cancels the lost/stolen pass. A fee of EUR 10 is charged for the replacement pass.

If you have any additional questions, simply contact us via the subscription information hotline at +49 (0) 30 297-43555. This service line is open from 6 a.m. - 10 p.m. on Monday-Friday, and from 7 a.m. - 9 p.m. on Saturday, Sunday and public holidays.

You can cancel your subscription contract via our subscription portal at the end of every month after its 12-month validity period.

Alternatively, you can cancel it in writing using the contact details provided below. 

• S-Bahn Berlin GmbH
  Abo-Center
  Postfach 90 01 13
  12401 Berlin
  Germany
• contact form
• Fax: 030 297-43344

You can cancel your subscription contact in writing before its 12-month validity period is due to expire. Please include the remaining coupons from your current subscription. If you have a VBB-fahrCard (electronic ticket), you do not need to return it.

The following applies if you want to cancel your subscription as part of an extraordinary termination of your contract: we look at VBB's fare system, take the price of the corresponding monthly pass without a subscription and multiply this by 12, charge 1/365th of this figure for every day that you have used the ticket, and charge the difference to the costs you have already paid. Put another way, the price benefits of a subscription relative to buying individual tickets fall away, and the difference to the subscription price is charged for every month of usage. A fee of EUR 2.50 is charged for processing an extraordinary termination of a subscription contract.

If you have any additional questions, simply contact us via the subscription information hotline at +49 (0) 30 297-43555. This service line is open from 6 a.m.-10 p.m. on Monday - Friday, and from 7 a.m. - 9 p.m. on Saturday, Sunday and public holidays.

Do you have any questions about operation or content on our website sbahn.berlin or our Android/Apple Apps?
Please do not hesitate to contact us with comments, praise or criticism regarding our digital offers:

Our customer dialogue will be happy to assist you on number +49 (0)30 297- 43333 or simply use our online form:  Contact form

Please inform yourself about the regulations of the public transport tickets within the VBB transport authority network before you travel. If you have any additional questions, simply contact a customer service employee at +49 (0) 30 297-43333.

Information about the options available when buying from a ticket machine are available at: S-Bahn ticket machine

If you have any further questions, comments or complaints about ticket machines and validators, please contact us using details provided below. If you experienced any problems with a ticket machine or validator, please include the machine's ID number.

• Phone: +49 (0) 30 297-43696 (6 a.m.-10 p.m. on Mon-Fri; 7 a.m. - 9 p.m. on Sat, Sun, public holidays)
• contact form

Please note: Our ticket machines do not swallow bank cards if these are left in the card reader. We would therefore ask you to make sure that you always remove your card from the reader.

Our service and sales points can be found in and at many S-Bahn stations: Our locations 

Selected tickets for public transport in the Verkehrsverbund Berlin-Brandenburg can be ordered in the online shop. 

Information about payment options, delivery and cancellation rights is available in the general terms and conditions for the online shop.

If you have bought tickets from S-Bahn Berlin (indicated by the symbol on the bottom right of the ticket), you can return them at any S-Bahn Berlin sales point as part of a refund application. A fee of EUR 2 is charged for processing this application.

If the validity period of a monthly or weekly pass has already begun, the fee also includes the equivalent of two single journeys (according to VBB's fare system) for every day since the beginning of validity, including the day you apply for a refund. 

If you have bought your tickets from another transport operator (e.g. BVG), please contact the relevant sales points.

If you have any additional questions, simply contact a customer service employee at +49 (0) 30 297-43333.

If you were unable to present your personal ticket for inspection, you can bring the original ticket and, if associated, your customer card to our service centre at Ostbahnhof station within seven days as proof of ownership. Please also bring the documents you received from the ticket inspectors (demand for payment "Zahlungsaufforderung" and incident details "Feststellungsbeleg". If you do this, the penalty fare is reduced as per point 9 of the conditions of carriage (german).

This reduction does not apply to transferable tickets, such as single tickets, day tickets, or VBB Umweltkarte (monthly ticket) passes.

Please note: At the earliest, penalty fare reductions can only be assessed and processed at our service centre at Ostbahnhof after 2 p.m. on the next workingday after the ticket inspection.

Service centre ("Kundenbüro") at Ostbahnhof 
Upstairs in the station's entrance hall
Am Ostbahnhof 9
10243 Berlin
Germany

Opening hours
Monday-Thursday: 8 a.m.-8 p.m.
Friday: 8 a.m.-6 p.m.
Closed at weekends and on public holidays
 

Customer center at the counter for information & other services
Ostbahnhof S-Bahn station
In the main hall

Opening hours:
Monday to Friday: 6 a.m. - 10 p.m.
Weekends and public holidays: 7 a.m. - 9 p.m.

Customers with S-Bahn Berlin subscriptions can present their tickets within the abovenamed deadline at every S-Bahn Berlin customer service centre.

The penalty fare must be paid within 14 days following ticket inspection. The money must be transferred to the account named below.

Riverty GmbH, 33401 Verl
Postbank
IBAN: DE36660100750025403755
BIC: PBNKDE FFXXX
Reference number: Please be sure to include the complete voucher number (13 digits, starting with 52,53, 54 or 55).

You can also pay the penalty fare by presenting the documents you received from the ticket inspectors and incident details ("Feststellungsbeleg") at a S-Bahn Berlin sales point or directly on the train or platform by EC or credit card (no cash).

Please note that no further request for payment will be sent to you. If you allow the payment deadline to expire, the matter will be transferred to a collection procedure. The resulting costs are to be borne by you.

You can challenge a penalty fare or ask questions regarding the fine by contacting the address provided below within 14 days of the date printed of the incident details ("Feststellungsbeleg") issued during ticket inspection. Please include the 13-digit number included on the incident details slip. Please use the Selfservice to avoid missing the deadline.

• Selfservice (german): sbahn-ebe.de
• S-Bahn Berlin GmbH/EBE
  Postfach 2253
  76492 Baden-Baden

We would like to ask you or the contract holder of the subscription to contact the contracting or issuing transport company in order to coordinate the further procedure directly. Please send us the new chip card and the confirmation of the contracting company for final verification. You are welcome to upload the required documents via our Selfservice (german) within the deadlines. If you are unable to meet the deadline, you can also apply for an extension of the deadline via our EBE portal.

As a precaution, we would like to point out that Riverty GmbH will send a reminder if the deadline expires. In this case, any additional costs incurred will be borne by you.

Ticket inspectors are not authorised to decide if a passenger has deliberately or accidentally used a public transport service without a valid ticket. Their job is merely to inspect tickets and their validity, and to identify passengers who were unable to present a valid ticket upon request.

In addition to the timetable information on our homepage, you will find the timetables of the respective S-Bahn lines on our train lines overview. 

If you have any questions about timetables, simply contact a customer service employee at +49 (0) 30 297-43333.

S-Bahn Berlin provides public transport services on behalf of the states of Berlin and Brandenburg. The scope of these services is outlined in the contract concluded by all the parties. As part of our contractual service obligations, we provide a wide range of information about the routes served by trains, how frequently these trains run, and how many passengers they can carry. If you have any questions, information, praise or criticism regarding S-Bahn services, simply use the details listed below to contact a customer service employee.

- Phone: +49 (0) 30 297-43333

- contact form

We provide information about the timetable changes resulting from scheduled construction work approximately two weeks in advance in the timetable section on our homepage. The information is also available in the S-Bahn app and at timetable changes .

Our e-mail newsletters (only german) also provide updates about timetable changes on our routes. If you would like to receive these newsletters automatically. Provide your name and e-mail address, and select the relevant settings.

Other sources of information about timetable changes include our customer magazine punkt 3 (only german) and notices on the platforms at S-Bahn stations.

If you have any additional questions, simply contact a customer service employee at +49 (0) 30 297-43333.

Passengers can use alternative routes to avoid construction work within the S-Bahn network. Fare refunds are not available in the event of longer journey times due to alternative routes - see point 18 of VBB's conditions of carriage (german).

Infrastructure manager DB InfraGo AG - Tracks division (Geschäftsbereich Fahrweg) oversees construction work on the S-Bahn network and aims to continuously enhance our service for customers. If you have any additional questions, simply contact a customer service employee at +49 (0) 30 297-43333.

In the event of serious disruptions to services, information is available on our website's start page, and on Twitter at www.twitter.com/SBahnBerlin.

Real-time updates for specific trains and other information about disruptions are available in our website's timetable information section and the S-Bahn App. You can also use your computer or smartphone to see when a specific train will serve a given station.

Our customer service employees can also issue you with official confirmation of disruption to operations. You can contact them at +49 (0) 30 297-43333 or via our e-mail contact form.

They will then send you confirmation of the delay as quickly as possible by post or e-mail.

Or test our online-certificate of delay for journeys with the S-Bahn Berlin within the last 72 hours.
 

Detailed information about passenger rights is available at: passenger rights

The main factor entitling a passenger to a ticket refund is a delay of at least 60 minutes when reaching the destination station. The form and information necessary for a refund application are available online at www.bahn.de

Applications are processed at the passenger rights service centre in Frankfurt am Main, which handles this work on behalf of every rail company in Germany.

Adhering to the planned timetable is of paramount importance to our train drivers, particularly during peak times. When a lot of trains are running, our goal is to ensure that delays on one line does not get "transferred" to other services. Even slight delays to a train's departure times build up as it travels its route, and they have a knock-on effect for people who want to change lines.

If a delay is likely to make catching a connection difficult, either because it is late at night or involves a regional train that only runs once per hour, passengers can contact our customer service employees at +49 (0) 30 297-43333. They will pass your information on and attempt to ensure that you can catch your connecting train. The relevant rail traffic control base coordinates with the operations centre and then decides how long a train can wait before departing.

Information about current problems with lifts and escalators is available at our homepage and in the S-Bahn app (download available at www.s-bahn-berlin.de/app).

Travellers with information about faults or damage affecting lifts and escalators can contact the Triple-S Centre of DB InfraGo AG's Tracks division (Geschäftsbereich Fahrweg) at +49 (0) 30 297-1055. We are very grateful for any assistance that the public can provide.

Written queries and information about lifts and escalators in Berlin's S-Bahn network can be sent to the following address for DB InfraGo AG's Tracks division (Geschäftsbereich Fahrweg), the owner and company responsible for these facilities.

DB InfraGo AG - Tracks division (Geschäftsbereich Fahrweg)
Regionalbereich Ost
Koppenstr. 3
10243 Berlin
Germany

Passengers with reduced mobility can rely on assistance from VBB's traveller support for bus and rail services, available from 9.30 a.m.-5.30 p.m. on Monday-Friday. This support for public transport is free of charge and is for anyone with a disability, regardless of its type.

Further information and the online form for requesting assistance are available online at www.vbbonline.de/begleitservice

It is also possible to request assistance by phone at +49 (0) 30 34649940. This line is open from 9 a.m.-4 p.m. on Monday-Friday.

The cleanliness of our stations and trains is of particular importance to S-Bahn Berlin. Our cleaning teams work to busy schedules, but littering can occur even after they have just completed work at a particular station or on a specific train. We would be very grateful if you want to help us coordinate our cleaning teams' activities. If you see dirt or litter, please contact our customer service employees at +49 (0) 30 297-43333.

You can also use WhatsApp to contact us at +49 (0) 157 923 628 36. Simply send us a message that includes the location or vehicle number that requires cleaning, along with a description of the situation.

Berlin's S-Bahn network uses a third rail for power, a potential hazard that means cleaning the system's tracks requires a lot of organisation. Our teams use a cleaning agent specially developed for us to maximise efficiency. Their activities are scheduled so that tracks are, under normal circumstances, cleaned twice a year within the system's central zone (including the Ringbahn line circling the city), while stations outside this are cleaned once a year. This work is performed by infrastructure manager DB InfraGo AG - Tracks division (Geschäftsbereich Fahrweg), which owns the tracks and associated facilities.

If you have any queries or information, please use the following contact details.

• DB InfraGo AG - Tracks division (Geschäftsbereich Fahrweg)
  Regionalbereich Ost
  Granitzstr. 55-56
  13189 Berlin
• E-Mail:      DBInfraGo(at)deutschebahn.com
• Homepage:    www.dbinfrago.com/web-en
• Contact form

If you have any information about faults or damage to facilities at S-Bahn stations or on our trains, please contact our customer service employees using the following number or form. We are very grateful for any assistance that the public can provide.

• Phone: +49 (0) 30 297-43333
• contact form

Ströer handles the marketing of advertising media on our trains and at our stations. If you have any queries or information, please use the following contact details.

• Ströer Deutsche Städte Medien GmbH
  Regionalniederlassung Berlin
  Frau Sylvia Hacker
  Linkstraße 2
  10785 Berlin
• E-Mail: info-berlin(at)stroeer.de
• Homepage: www.stroeer.de
• Phone: +49 (0)30 259-267111
• Fax: + 49 (0)30 259-2674120

DB InfraGo AG - Tracks division (Geschäftsbereich Fahrweg) is the owner of and company responsible for commercial property at S-Bahn stations.

If you have any queries or information regarding these facilities, please use the following contact details.

• DB InfraGo AG - Tracks division (Geschäftsbereich Fahrweg)
  Vermietung / Centermanagement
  Koppenstr. 3
  10243 Berlin
  Germany
• Homepage: www.bahnhof.de
• Phone: +49 (0) 30 29736432
• Fax: +49 (0) 30 29736386

Lost property that was handed over to the Berlin S-Bahn is transferred centrally to the lost property collection point near the Warschauer Straße railway station and transferred after 10 weeks to the central lost property office in Wuppertal.

S-Bahn Berlin lost property office

• S-Bahn Berlin GmbH
  Rudolfstraße 1-8
  10245 Berlin
• Opening hours:
  Mon/Tue: 09:00 to 17:00
  Wed: closed
  Thu/Fri: 09:00 to 17:00
  Sat, Sun & on holidays: closed
• Phone: +49 (0) 30 297 43 333

DB main lost property office in Wuppertal

• Fax: +49 (0) 69 265 21387
• Phone: +49 (0)30 586020909
  from 8 a.m. - 8 p.m. on Monday-Saturday, 10 a.m. - 8 p.m. on Sunday and public holidays.
• E-mail: fundbuero.DBAG(at)bahn.de
• Homepage: www.fundservice.bahn.de

You can also contact the BVG lost property office or lost property office managed by the city of Berlin.

BVG's lost property office:

• Lost Property Office (“Fundbüro”)
  Potsdamer Str. 180/182
  10783 Berlin
  Germany
• Fax: +49 (0) 30 25628020
• Phone: +49 (0) 30 19449
• E-mail: info(at)bvg.de

Berlin’s Central Lost Property Office:

• Zentrales Fundbüro Berlin
  Platz der Luftbrücke 6
  12101 Berlin
  Germany
• Fax: +49 (0) 30 90277-3106
• Phone: +49 (0) 30 90277-3101
• E-mail: fundbüro(at)ba-ts.berlin.de

German law (Section 978.1 of the German Civil Code) requires someone who finds an item on a train or in the grounds of a station to bring it to one of our employees without delay. If you hand an item in, please make sure that you ask the relevant employee to issue you with confirmation.

If the item is returned to its rightful owner, we are obliged by law to provide the finder with the owner's name and address so that the former can assert their claim to a possible reward.

S-Bahn Berlin is making greater use of security personnel to tackle non-compliance with our conditions of carriage, such as smoking where it is not permitted, begging or disorderly behaviour on trains. Given that 3,000 trains serve our 168 stations on a daily basis, it is not always possible to guarantee the same level of supervision and orderliness at all times.

We would welcome any support that you could provide for our work to coordinate our security personnel's activities.
If you see someone contravening our conditions of carriage on our trains or at our stations, please notify us using the following contact details.

• Phone: +49 30 297-51114
• E-mail contact form

The conditions of carriage for all transport companies operating services within the VBB system are available at The conditions of VBB (german).

Every year, S-Bahn Berlin has to spend over EUR 5 million to repair needless damage.

We would ask you to please help us combat this problem.
A reward of up to EUR 1,000 is available for information that enables us to identify vandals.

Please contact the German Federal Police with any details you may have:

• Phone: 0800 6 888 000
• Our security centre at +49 (0) 30 297-51114
• Similarly, you can report incidents at any police station

The German Federal Police are responsible for emergency preparedness and response measures pertaining to Deutsche Bahn and S-Bahn Berlin.They are responsible for security on trains and at stations.

If you want to report any information of relevance to emergency preparedness and response activities for the S-Bahn Berlin network, you can use the contact details provided below for the Federal Police.

Federal Police:

• Phone: 0800 6 888 000 (free)
• Homepage: www.bundespolizei.de

As part of our company rules and regulations, S-Bahn Berlin also makes use of all available measures to monitor compliance with its conditions of carriage and, at the same time, ensure the safety of our passengers. In the event of an emergency, call 110 to notify the police immediately.

For you own safety, please pay attention to the signals when a train is preparing to leave a station. First there is an announcement "Zurückbleiben – bitte!" ("Stand back, please"), then the red light on every train door lights up, and then a three-note warning signal sounds. Please make sure that none of your belongings can get caught in the closing doors.

The doors feature pictograms illustrating the dangers of boarding or alighting from a train too late. 

Ignoring the warning signals can have life-threatening consequences.

If you have any information, questions or criticism about the departure process for trains, simply use the details listed below to contact a customer service employee. 

• Phone: +49 (0) 30 297-43333
• contact form

The Legal Affairs department handles issues relating to liability damages for all Deutsche Bahn companies.

Please contact the following office in the event of material damage or issues arising from accidents connected with your usage of S-Bahn Berlin services.

• Deutsche Bahn AG
  Haftpflicht 
  Postfach 110423
  60039 Frankfurt am Main
  Germany
• E-Mail: haftpflicht(at)deutschebahn.com

Marian Günther is S-Bahn Berlin's press spokesperson and can be contacted using the following details.

• Marian Günther
  Press spokesperson of S-Bahn Berlin 
  Deutschen Bahn AG
  Potsdamer Str. 8 
  10785 Berlin
• contact form
• Deutsche Bahn's press portal (German)

If you want to apply for a permit to take photographs or shoot footage, all of the necessary information is available at Photography and filming for commercial purposes.

No permit is required if you want to take photographs or shoot footage for personal use at a location that is accessible to the general public.

Please note:
You must not endanger your own safety or the safety of others when taking photos or filming. For this reason, the use of spotlights, flash equipment or stands is not permitted.

Current vacancies at our company are listed in Deutsche Bahn's careers portal at karriere.deutschebahn.com

Further information about jobs and vocational training at S-Bahn Berlin is available at www.s-bahn-berlin.de/unternehmen/firmenprofil/berufsausbildung_ueberblick.htm

If you have any questions, information, praise or criticism regarding S-Bahn, simply use the details listed below to contact a customer service employee.

S-Bahn Berlin GmbH
Kundendialog
Elisabeth-Schwarzhaupt-Platz 1
10115 Berlin
Germany

Phone: +49 (0) 30 297-43333

E-mail contact form 10